Business IT Support Services
IT Help Desk and Desktop Support Services: Simplifying End-User Support
Wildcat! Technology’s Desktop Support Services reduce IT costs and streamline the management of your organization’s end-user desktop computing resources.
Our flexible approach to help desk support allows us to customize our service to meet your specific needs and to evolve with your organization. As a result, we simplify end-user IT support, improve security and allow your organization to focus on your core business objectives.
Services Designed around ITIL Standards
The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
For more information on ITIL, visit our ITIL/ITSM Page
Reliable and Cost-Effective Help Desk Support
Wildcat! Desktop Support Services provide a single point of contact for managing all your end-user requests. From multi-vendor asset management, warranty repairs, software support and network and remote access to a wide range of end-user generated questions, our help desk support team provides you with a reliable and cost-effective IT support solution.
Wildcat! Desktop Support Services will help you:
- Improve and enable end-user efficiency
- Establish predictable monthly costs
- Eliminate the need for costly internal support structure
- Improve network security
- Manage end-user desktops, laptops, and mobile devices
- Standardize help desk support SOP’s
- Provide warranty service and add-on coverage
- Streamline and improve IT asset utilization
With Wildcat! Technology you can rely on our people, processes, and technology to provide your staff with quality support services every working day.
Call and ask us about our Desktop Support Services today.
Branch Office & Remote Teleworkers Support
With years of experience providing IT management services has allowed Wildcat! Technology to develop a unique capability for supporting branch offices that require IT services. Our Branch Office Support Service includes effective communication, thorough documentation, and compliance with your company/corporate IT standards. If your enterprise maintains a branch office, sales office, or remote office located anywhere in the Indianapolis Metropolitan Area, Wildcat! Technology can offer a broad range of onsite and remote IT support services.
Our Branch Office Support Services include:
- Microsoft certified industry veterans with extensive backgrounds supporting enterprise-class IT networks. Our engineers can work effectively with remote IT groups and can operate as a seamless extension of your corporate IT staff.
- The in-depth expertise to implement, support, troubleshoot and manage large enterprise technologies.
- Local, on-site expertise by providing field-level troubleshooting and vendor support coordination for WAN, VPN and ISP links. Our experience working with major telecommunications carriers and Internet Service Providers enables Sensible Systems to resolve complex problems involving multiple vendors who may be inclined to point fingers at one another rather than fix connection problems.
- Detailed service documentation for all delivered services so that corporate IT departments can monitor service activity and costs.
- A broad array of services to keep branch offices productive, including server hardware and software upgrades, HQ coordinated migration projects, desktop OS and application standardization, desktop upgrades, WAN support and upgrades, etc.
- For organizations migrating to Windows Server from legacy environments, mixed-OS systems, or earlier Windows server operating systems, our engineers can provide system architecture consulting to help companies take advantage of the latest Windows Server security enhancements for branch office and global office systems.
We help you to manage your IT and infrastructure, driven by the most experienced and certified staff. Small business technical support from our staff of experts brings high performance solutions for your business and Information Technology at affordable rates.